Legal disclaimer

Legal Disclaimer

Patrick Grossmann is a Specialist Orthodontist (on the GDC's Specialist Register) with a special interest in the treatment of temporomandibular joint dysfunctions. (There is no specialist register in this area.) Patrick Grossmann seeks at all times to comply with the guidelines, rules and regulations of the General Dental Council which is the profession's governing body. Patrick Grossmann also gives great consideration to all the recommendations of the British Orthodontic Society of which he is a member. Mr. Grossmann's practice is wholly private.

The information on this website or contained in any publication or page set up by Dr Grossmann is distributed with the understanding that the author, the author's college or employer , publisher, and site host are not rendering legal, practical or other professional advice or opinions on specific facts or matters and accordingly assume no liability whatsoever in connection with its use. While all care is taken, no guarantee is given that information in this web site is accurate or current.

Practice Complaint Procedure

Code of Practice for Patient Complaints

In this practice, we take complaints very seriously and we try to ensure that all patients are happy with their treatment here. When patients complain, we do our utmost to deal with them as quickly as possible, as that is how we would want to be treated if we had a complaint about a service. Any complaints made in person, need to be directed to either Dr Grossmann or his assistant. If complaints are made over the phone, they are recorded in the patient's notes and more recently in a complaints book, and then reported immediately to Dr Grossmann. If a complaint is about any aspect of clinical care or associated charges, it will be referred to Dr Grossmann. We acknowledge all complaints in writing, normally by email addressing the situation within 3-5 days. If the complaint is not fully dealt with in the time frame mentioned, then patients are notified as to why. Once the complaint has been fully investigated, we will write to the patient confirming what decision has been made. Comprehensive note taking of complaints are kept on record. If patients are not satisfied with the result of our procedure, then they can make a complaint to Dental complaints service at the link below:

Mr. Patrick Grossmann B.D.S. D. Orth. R.C.S. GDC No. 48080
Flat 1 Lister House, 11-12 Wimpole Street, London W1G 9ST.
Orthodontic Specialist & Treatment
of Temporomandibular dysfunctions.   Private practice only